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Frequently Asked Questions

~ Welcome ~

​Our goal is simple; every groom will be safe, stress-free, and tailored to your dog’s needs. 

Parking Requirements

We need safe, legal parking near your home. If unavailable, your appointment may be rescheduled and you may be charged a $50 trip fee.

Services & Pricing

  • Custom Pricing: Based on service type, size, coat condition, and grooming duration.

  • Estimates: Phone/online quotes are subject to change after in-person coat assessment.

  • Payment: Due at service completion. A payment method is required at booking.

  • Adjustments: Severe matting, fleas, behavior issues, or other factors may affect time and cost.

Poodle/Doodles Coat Care  (check out our blog)

Poodles and doodle-type coats are gorgeous, but they require consistent care. Their curly, textured hair can tangle quickly, forming painful mats close to the skin. Mats trap dirt and moisture, which can lead to irritation, sores, or infection.

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If matting gets too severe, shaving down may be the kindest option. It’s a fresh start, and with regular upkeep, your pup’s coat will grow back healthy, soft, and tangle-free.

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Coat Care Best Practices:

  • Daily Combing: Use a slicker brush and metal comb to reach the skin, not just the top layer.

  • Regular Appointments: Schedule grooming every 4–6 weeks to keep the coat healthy.

  • Home Checks: Pay attention to common mat-prone areas like behind ears, under collars, armpits, and around the tail.

Dematting Policy

  • Mats are painful, can cause skin issues, and often require extra time and care to remove.

  • If we think we can get the mats out without hurting the dog, we may charge a fee ranging from $15-$30 based on the time it takes to remove the mats.

  • In severe cases, shaving the coat short may be the only safe option. This may reveal hidden skin conditions.

  • Regular grooming every 4–6 weeks prevents matting and keeps coats healthy.

Fleas

  • We only treat mild cases of fleas using medicated shampoo.

  • You will need to treat your house, dog bed, carpet, and other items to eliminate fleas for good.

  • If your dog has a severe case of fleas, we will have no choice but to cancel the appointment and recommend you see a vet for treatment.

  • If the fleas result in us cancelling the appointment, you will be charged a $50 trip fee.

Here are a few things to keep in mind as your appointment approaches. 
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