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Frequently Asked Questions

  • What areas do you service?
    We currently serve Orange County, CA. If you're unsure whether you're within our mobile service area, feel free to contact us — we’re happy to help!
  • How do I book a service?
    Booking is easy! Simply book online by clicking on our "Book Now" buttons, call us at 949-436-4001, email us at info@coatandcollar.com or on your mobile device select the briefcase icon on the bottom menu bar. We’ll help you choose the best services and schedule them at your convenience.
  • Do you offer mobile grooming at my home?
    Yes! Our luxury mobile salon brings the full grooming experience right to your driveway — no stressful car rides, crowded salons, or long wait times. Your pet receives one-on-one attention in a safe, clean environment.
  • What should I expect at my first grooming appointment?
    We’ll begin with a consultation to assess your pet’s coat, skin, and style preferences. We’ll discuss any special needs and tailor the service to suit your pet’s comfort and your expectations.
  • What vaccines are required for grooming?
    For everyone's safety, we require that pets are up-to-date on their Rabies vaccinations. Proof of vaccination will be requested at your first appointment. This is a legal requirement that all grooming salons must abide by.
  • How does dog walking work? Will my dog be walked alone or in a group?
    We offer private, one-on-one walks to give your dog personalized attention. This approach ensures a safe, stress-free experience tailored to your pet’s pace, preferences, and needs. Group walks may be available upon request for dogs from the same household.
  • What happens during a training session?
    Training sessions are positive, reward-based, and fully customized. Whether teaching basic manners or addressing behavior challenges, we work patiently at your dog’s pace. We’ll also provide handouts, practice tips, and homework to keep progress going between sessions!
  • Do you offer discounts for multiple pets or recurring services?
    Yes! We offer discounts for households with 2 or more pets, package deals for bundled services, and loyalty savings for recurring bookings. Ask us for details!
  • What if I need to cancel or reschedule?
    We understand that life happens! We kindly ask for at least 48 hours' notice for cancellations or rescheduling. Cancellations with less notice may be charged for the full price of the service.
  • What payment methods do you accept?
    We accept all major credit cards, debit cards, Venmo, and Zelle. We do not carry cash for safety reasons. Payment is due at the time of service unless otherwise arranged.
  • How is pricing determined?
    Pricing is based on a number of factors such as size, breed, the condition and length of the pup’s coat, and type of service requested. All of these factors impact the amount of product, time, and technical skills to properly take care of your pet.
  • How often should I groom my pet?
    It depends on you and your pup's lifestyle and needs. Active dogs and dogs with large fluffy coats should be groomed every 3-4 weeks. Dogs with shorter coats that are kept inside can be groomed every 4-6 weeks. Going more than 6 weeks between grooms is not recommended because improper maintenance can damage your pup’s coat and cause health issues.
  • Fleas?
    If your pup has mild fleas, we recommend the Flea Shampoo "pup"grade. This medicated treatment will kill existing fleas and ticks and rehydrate your pup’s skin, providing relief from itchy and dry skin. All dogs with fleas must be done at the end of the day. If you’re not the last appointment of the day and fleas are discovered, we must reschedule you to the end of that day if possible or another day. If your dog has severe case of fleas we may cancel the appointment and have you see a vet and charge you a trip fee.
  • Do you sanitize between services?
    Yes! Between each service, we sanitize the tub, table, and grooming areas.

Welcome ~ You've Booked a Groom!  

​Our goal is to make every grooming session safe, stress-free, and tailored to your dog’s needs. Below, you’ll find a few things to keep in mind as your appointment approaches. 

Parking Requirements

We need safe, legal parking near your home. If unavailable, your appointment may be rescheduled and you may be charged a $50 trip fee.

Services & Pricing

  • Custom Pricing: Based on service type, size, coat condition, and grooming duration.

  • Estimates: Phone/online quotes are subject to change after in-person coat assessment.

  • Payment: Due at service completion. A payment method is required at booking.

  • Adjustments: Severe matting, fleas, behavior issues, or other factors may affect time and cost.

Poodle/Doodles Coat Care  (check out our blog)

Poodles and doodle-type coats are gorgeous, but they require consistent care. Their curly, textured hair can tangle quickly, forming painful mats close to the skin. Mats trap dirt and moisture, which can lead to irritation, sores, or infection.

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If matting gets too severe, shaving down may be the kindest option. It’s a fresh start, and with regular upkeep, your pup’s coat will grow back healthy, soft, and tangle-free.

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Coat Care Best Practices:

  • Daily Combing: Use a slicker brush and metal comb to reach the skin, not just the top layer.

  • Regular Appointments: Schedule grooming every 4–6 weeks to keep the coat healthy.

  • Home Checks: Pay attention to common mat-prone areas like behind ears, under collars, armpits, and around the tail.

Dematting Policy

  • Mats are painful, can cause skin issues, and often require extra time and care to remove.

  • If we think we can get the mats out without hurting the dog, we may charge a fee ranging from $15-$30 based on the time it takes to remove the mats.

  • In severe cases, shaving the coat short may be the only safe option. This may reveal hidden skin conditions.

  • Regular grooming every 4–6 weeks prevents matting and keeps coats healthy.

Fleas

  • We only treat mild cases of fleas using medicated shampoo.

  • You will need to treat your house, dog bed, carpet, and other items to eliminate fleas for good.

  • If your dog has a severe case of fleas, we will have no choice but to cancel the appointment and recommend you see a vet for treatment.

  • If the fleas result in us cancelling the appointment, you will be charged a $50 trip fee.

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